FAQ
Whether you are shopping for a black-tie gala, a wedding, or a milestone celebration, these answers cover the most common questions about sizing, shipping, and care at Mirazeno. If you need help beyond what is listed here, reach out at any time.
Sizing & Fit
How do I choose the right size for an evening gown?
Each product page lists available sizes and, where applicable, a detailed size chart with bust, waist, and hip measurements in inches. If your measurements fall between two sizes, most of our gowns are designed to be worn slightly relaxed across the bust and hips, so sizing up is generally the safer choice. For the best fit, compare your measurements against the chart on the specific product page before adding to cart.
What size range does Mirazeno carry?
Our evening gowns are available in sizes ranging from XS through 3XL, though the exact range varies by style. Some designs start at S and go up to 3XL, while others include XS. Check the size selector on each product page to see which sizes are currently available for that specific gown.
Where can I find detailed measurements for a specific dress?
Many of our gowns include a size chart directly on the product page, listing bust, waist, and hip measurements in inches. If a product page does not show a chart, the fit notes in the description will indicate whether the style runs true to size, slim, or relaxed. When in doubt, email us with the product name and your measurements and we will help you pick the best size.
Product Details & Care
How do I check color, fabric, and design details before ordering?
Every product page shows the available color options and a full description covering neckline, silhouette, fabric type, and closure details. Color names and swatches are specific to each gown, so a shade like “Dusty Rose” may look slightly different across styles depending on the fabric. Review the product description and images carefully before adding to cart.
Do all dresses come in every color shown on the site?
No. Color options vary by style, and not every gown is available in every shade. The color selector on each product page shows only the options currently offered for that specific dress. If a color you want is unavailable, the page will display it as sold out.
How should I care for a beaded, sequined, or feathered gown?
Gowns with delicate embellishments such as beads, sequins, fringe, or feather accents should be taken to a professional dry cleaner experienced with formalwear. For styles without heavy embellishment, follow the care instructions listed on the product page. Always check the description before cleaning, as fabric types and construction vary across our collection.
Ordering & Shipping
Which countries does Mirazeno ship to?
Mirazeno currently ships to customers in the United States and Europe. Enter your shipping address at checkout to confirm that your country is supported. If you are outside these regions, contact us and we will let you know whether delivery is possible.
How long will it take to receive my order?
Orders are processed within 1 to 3 business days after checkout. Once shipped, delivery typically takes an additional 7 to 12 business days. These are estimates, not guarantees, and actual transit time may vary based on your location and the carrier.
Can I change or cancel my order after placing it?
If you need to update your size, color, or shipping address, email us as soon as possible with your order number and the change you need. Because orders move quickly through our warehouse, we cannot guarantee every modification will be completed before dispatch, but we will do our best to accommodate you.
After Your Purchase
What should I do if my dress arrives damaged or is not what I ordered?
Contact us at iqbal@mirazeno.shop with your order number, a description of the issue, and clear photos of the item and packaging. We will review your case and follow up with the next steps. Please do not discard the original packaging until your issue is resolved.
How do I start a return or exchange?
Email iqbal@mirazeno.shop with your order number and the reason for your request. Our team will review your situation and let you know the available options. Include any relevant photos if the item arrived with a defect or was sent in error.
How do I reach Mirazeno customer support?
The fastest way to get help is by emailing iqbal@mirazeno.shop. When your message relates to a specific order, include your order number and the email address used at checkout so we can locate your details quickly. Please do not send passwords, full card numbers, or other sensitive payment information by email.